Shipping and Delivery

Our Self-pickup In-Store option allows you to place an order on https://www.chghardware.com.my and then pick up your item(s) at one of our stores.

**Self-pickup is only available at the store by the customer when the order is placed, during the store’s business hours.

Standard Delivery in 3-5 Working Days

Our default shipping method for most items includes delivery by our fleet of motorbikes, vans, and small trucks or by 3rd Party Logistic (3PL) providers. Small parcel orders and medium-sized orders that don’t exceed 1M3 in volume or 3.0M in length are eligible.

The delivery person will bring the item to the closest dry place outside your home. This is usually the front door, porch, or driveway in front of the garage. For residential and business buildings with more than one floor, deliveries will only be made to the security office, main entrance, foyer, and loading bay.

Oversize Delivery 7-14 Working Days

For items ordered in large quantities or in bulk, this could mean one or more deliveries by our fleet of trucks or by 3rd Party Logistic (3PL) providers. The delivery person will bring the item to the closest dry place outside your home. This is usually the porch or the driveway in front of the garage. As for residential and commercial buildings with more than one floor, deliveries will only be made to the loading bay or a designated unloading area. The delivery person will call you to set up a time for delivery. And the buyer is responsible for giving the carrier a safe way to get to the site and a place to unload.

Split Order Delivery

We will do everything we can to get your order to you as quickly as possible. To help you plan ahead, we may divide your order into many deliveries. You might also let us know the priority that you have when you place the order.

Pre-order Delivery

You may get an estimated delivery date or time when your order will be shipped if you ordered it in advance. Please contact us if you have more questions.

Special Order Delivery

Those things that aren’t listed in our current inventory are called “Special Order.” For the most up-to-date information on delivery dates and times, please contact us.

Additional Charges

If any of the following unexpected costs come up during shipping and delivery, the customer may have to pay extra fees.

Taking up idle time or awaiting charges
Costs associated with rerouting deliveries
Costs associated with unloading

Penalty Charges

Without exception, customers may have to pay shipping and delivery penalty fees if any of the following things happen:

Changes to when things are shipped
Canceling items that have been shipped
Unloading some of the things that were shipped