Privacy Policy

This privacy statement represents the privacy policy applicable to all legal entities owned by CHENG HUAT HARDWARE (GOMBAK) SDN BHD. In the event of any changes to this privacy statement for the improvement of our services, we will post such changes here. Please read and understand this privacy statement before providing your information to us or using our services.

This privacy statement applies to https://www.chghardware.com.my and the websites of any legal entities owned by CHENG HUAT HARDWARE (GOMBAK) SDN BHD, along with related online activities. Furthermore, this privacy statement provides information to external data subjects who are not engaged or employed by CHENG HUAT HARDWARE (GOMBAK) SDN BHD. These data subjects provide us with Personal Data, or we collect data as part of our normal business operations, from third-party service providers, contract partners, public sources, previous employers or organizations, trade fairs, or communication channels such as email.

How and Why We Use Personal Data

Personal Data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (Personal Data). This information may include, but is not limited to:

Name (including, but not limited to, individual name or business entity registered name)
Personal identification details (including, but not limited to, passport details)
– Email address
– Phone number
– Address, State, Postal Code, City
– Banking details
– Preferred language
– Preferred services or products
– Other relevant information

When you visit our website

When you visit the CHENG HUAT HARDWARE (GOMBAK) SDN BHD website, we collect data through cookies to track the activity on our website. The data collected through cookies includes information related to your device, IP address, and your usage of the websites. We use this data collected through cookies to provide you with the best user experience, improve the content of the websites by tracking usage patterns, recording preferences, and enabling you to log on to specific sites.

When you subscribe to a newsletter

When you contact us, whether it be for business relations, expressing interest, ordering products and services, or related to projects, media, investor contacts, supplier relations, sponsorships, or event sign-ups, we collect your Personal Data to fulfill your request or interest, offer support, comply with contractual obligations, or prepare for entering into a contract. If there is an existing customer relationship with you, we may also use your Personal Data for communication and direct marketing of our products and services.

When we conduct integrity due diligence investigations

If and when we deem it necessary, we will conduct integrity due diligence investigations. This involves collecting information to assess potential business relations or partners, their operations, and business ethics. This investigation may include processing Personal Data such as organizational positions and roles, connections or relations to public authorities’ representatives or relevant decision-makers, possible sanction listings, contracts, relevant memberships, references, legal claims, and reputational issues. The legal basis for this is to comply with legal obligations, pursue our legitimate interests, and establish, exercise, or defend legal claims.

Sharing of Personal Data

We will not share your Personal Data with third parties, except in circumstances where such sharing is necessary for our regular business operations or to provide our services and support to you.

Occasionally, we use external third-party service providers to deliver services on our behalf and based on our instructions, as outlined in a data processing agreement with the relevant service provider. These service providers may include consultancy, recruitment, financial, security, IT, communication, and integrity due diligence services. In such instances, we may share your Personal Data with these parties to the extent necessary to perform such work.

We will not knowingly disclose your Personal Data to third parties for the purpose of allowing them to market their products or services to you.

If required by law, regulation, legal process, or an enforceable governmental request, we may share your Personal Data for legal reasons within CHENG HUAT HARDWARE (GOMBAK) SDN BHD and with public authorities or governments but only to the extent we are required to do so.

Transfer of Personal Data

Your personal information may be transferred to and stored on computers located outside of your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction. Your consent to this Privacy Statement, followed by your submission of such information, signifies your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Statement. No transfer of your personal information will occur to an organization or country unless adequate controls are in place, including the security of your data and other personal information.

Cookies

Some of our website or Service may use cookies and similar tracking technologies to track the activity on our website or service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

In the event you do not wish to receive such cookies, you may configure your browser to not refuse all cookies or to indicate when a cookie is being sent. However, you may not be able to use all the features and functionality of our website or service.

Security of Processing

We will process your Personal Data securely and implement and maintain appropriate technical and organizational measures to protect it against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access. This is especially relevant in cases where the processing involves the transmission of data over a network and against all other unlawful forms of processing.

Access to Personal Data is strictly limited to authorized personnel of CHENG HUAT HARDWARE (GOMBAK) SDN BHD and its affiliates who have the appropriate authorization and a clear business need for that data.

Retention and Deletion of Data

Your Personal Data will be retained for as long as necessary to fulfill the legitimate purpose(s) for the processing and as long as required by law. If you or your employer have a contractual relationship with us, any Personal Data relating to you will be retained for as long as necessary to enable us to fulfill our obligations related to that contractual relationship.

If you consent to certain processing, we will store your Personal Data until you withdraw your consent or until the Personal Data is no longer necessary to achieve the purpose of the processing.

Privacy Statements of Third Parties

This Privacy Statement pertains to the collection, use, and disclosure of Personal Data by CHENG HUAT HARDWARE (GOMBAK) SDN BHD as described above. It does not address or govern the privacy practices adopted by third parties on third-party websites or in relation to third-party services that may be accessible through the use of the website. While we make efforts to link only to websites that uphold our high standards for privacy, we are not responsible in any way for the content or the privacy practices employed by third-party websites or services. We encourage you to familiarize yourself with the privacy policies applicable to such websites or services before providing them with your Personal Data.

Changes to This Privacy Statement

We may update our Privacy Statement from time to time. If such updates are minor and do not have a material meaning for your rights or the way we use Personal Data, we may make such changes without posting a specific notice on our website. You are advised to review this Privacy Statement periodically for any changes.